Interiors - Commercial - Aviation

American Airlines Integrated Operations Center

American Airlines Integrated Operations Center

  • Size: 150,000 square feet
  • Project type: New construction
  • Services Provided: Full architectural and interior design services
In early 2014, American announced plans to consolidate the current American Airlines operations center in Fort Worth and the US Airways operations center in Pittsburgh, creating a new, central location south of DFW International Airport near American’s headquarters and the flight academy. The new American Airlines Integrated Operations Center (IOC) is the first building constructed on the American Airlines Flight Academy complex in over 20 years. The new facility serves as the nerve center for American’s global network and houses more than 1,400 employees who plan, oversee and dispatch the airline’s more than one million annual mainline flights serving more than 140 million customers. The facility houses operations staff with supervisors, training facilities, break and locker rooms, venditeria, outdoor dining space, loading dock and associated parking. The new American Airlines branding can be seen throughout the interior with a feature wall in the lobby highlighting American Airlines destination cities. The IOC houses over 840 positions with commercial appliances in break rooms, upgraded audio/visual capabilities in conference areas and new open office concept furniture with lounge and breakout collaboration areas.


Technology, market disruptions, and social change are constantly rewriting the rules of the workplace. As businesses sprint into uncharted territories, we evolve and anticipate how these changes will impact the workplace.

At Corgan, we know agility is vital to problem solving. We listen deeply to our clients, conduct research, and evaluate all that's going on in the world. We build proactive teams — the right designers, the right researchers, the right experts in trends and strategy — deftly collaborating to create beautiful, relevant, and surprising solutions. One size does not fit all — our teams are nimble and customized for each project; the right expertise is brought in when needed, and off the team (and the invoice) when they’re not.

We solve complex problems with empathy, evidence, and inspiration. We are always, always dedicated to making sure our clients are ahead of the curve.



Branded environments leverage physical space to communicate an organization’s unique message. We seek to connect users with meaningful experiences giving greater purpose in an increasingly visual world. Our creative team finds ways to communicate visually who you are, what you do, and what is important to you.

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Change management is all about managing the expectations, fear, and potential negativity around change in the workplace. It seeks to help employees understand and embrace new ways of working with minimal resistance and maximum efficiency.

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Furniture strategy is a plan of action designed to maximize the potential of your business with the physical tool that your team members interact with most: furniture. We guide our clients and work with each vendor to determine their best solution – rather than developing the solution first and asking each vendor to replicate it.

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Your office isn’t just space to house your employees, it’s a tool. The design of this tool is pivotal to the productivity, engagement and retention of your employees. Real estate is a large financial investment and we want every square foot to maximize the potential of your employees.

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We know that your employees are your greatest asset. By placing people and their wellness at the heart of design, construction, operations, and development decisions, we can add meaningful value, generate savings in personnel costs, and enhance the human experience, health and well-being.

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