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American Airlines Integrated Operations Center

AA IOC Front Large

Project Stats


150,000 SF


Dallas, Texas


Aviation & Mobility


Branding & Wayfinding
Interior Design

Designed to stand strong against the forces of nature.

The new American Airlines Integrated Operations Center (IOC) is approximately 150,000 square feet of hardened space with a 7,000-square-foot service yard. 

The facility was designed to withstand winds associated with an EF-3 tornado. This includes special ballistic window systems that allow for daylight into the occupied space but protect against projectile threats in a high-wind event. 

The facility houses operations staff with supervisors, training facilities, break, and locker rooms, venditeria, outdoor dining space, a loading dock, and associated parking. The control center portion of the IOC houses over 840 positions that provide day-of-departure coordination and planning for the airline. Demountable partitions have been used at conference rooms and offices to allow for flexibility and future growth. 

Due to the critical delivery date, this project was delivered through a hybrid integrated project delivery process. This allowed the owner, contractor, and design team to work in full collaboration and share in the risks and rewards of the project. Due to this process, the project was delivered a full month early with a budget savings of 4%. 

The AA IOC is connected to a campus-central utility plant that includes redundancy and growth space. In addition to this connection, the IOC has additional dedicated power and data feeds directly to the facility. In order to provide additional redundancy, AA elected to include a new central utility plant housed within a weather-protected service yard and also included a data center to support the high demands of the day-of-departure operations that are managed from this facility.

Highlighting its new brand in a new space for consolidated operations.

The new American Airlines branding was implemented throughout the interior, with a feature wall in the lobby highlighting American Airlines destination cities. 

AA IOC Main Large
AA IOC Lounge Large
AA IOC Lobby Large
AA IOC Cafe Large
AA IOC BrandedLarge

They bring creative, innovative design that matches our operational needs, and at the end of the day it really comes down to trust. We trust them - they have consistently, year after year after year, performed. They do what they say they are going to do.

Suzanne Turner — Director, Real Estate (Retired), American Airlines

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