PSMJ Resources, Inc. (PSMJ), the premier management consulting firm for the architecture/engineering/construction (A/E/C) industry, recently announced the winners of the 5th Annual Premier Award for Client Satisfaction. The Premier Award, presented in partnership with Client Feedback Tool, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
“Client satisfaction is—and should always be—every A/E/C firms’ primary aim,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “These winning firms demonstrate how keen attention to customers’ needs results in happier clients. Their passion for client care and commitment to excellent service delivery differentiates them among their peers. These winners serve as examples of the best firms in the industry—with the best practices—and I applaud them for their commitment to understanding the importance of client satisfaction.”
In its 5th year, the Premier Award participants included firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others—creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award-winning firms as a group centered in the range of "Exceeded Expectations," thus making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below "Acceptable."
About PSMJ: For 40 years, PSMJ Resources, Inc. has been recognized as the world's leading authority, publisher, and consultant on the effective management of architecture, engineering, and construction firms. With offices in the United States as well as the United Kingdom and Australia, PSMJ offers over 150 titles in book, audio, and video format. In addition, the company publishes several monthly periodicals and delivers dozens of seminars, roundtables, conferences, webinars, and in-house training sessions every year for A/E professionals around the world. PSMJ's sought-after consulting expertise covers a range of critical business areas such as strategic planning, project management, valuation, succession planning, and mergers & acquisitions.