- Design team used virtual reality technology to meet with multiple user groups and demonstrate the proposed environment to decision maker, evaluate design alternatives, and evaluate privacy concerns.
Consolidation of services to support a patient-centered, holistic approach to patient health.
Northern Arizona issued a lofty challenge to invent new operations for their outpatient clinic into a front of house/back of house model that brings together multiple medical practices, enhances the patient experience, and reduces the number of steps for staff.
The design team critically evaluated the operational flow of the new facility, taking care to design the space in accordance with evidence-based design principles. Corgan’s team of designers and planners worked collaboratively with the hospital administration to put forward a very progressive layout to consolidate services, and to support a patient-centered, holistic approach to patient health. Throughout the design process, the team used virtual reality to meet with multiple user groups and demonstrate the proposed environment to key stakeholders, allowing them to evaluate design alternatives and provide feedback.
A modular design technique was implemented, resulting in clinic space that could be shared by any of the 12 clinics as a response to fluctuating demand loads throughout the week. The building’s layout and technology facilitate the self-rooming of patient and caregivers, and a hospitality-style concierge desk was placed near the front door to allow for a greater personal service for the patient upon arrival.
The building was sited in a way that spaces had views of the world-famous Sedona red rock formations in the vista, and the designers orientated the major circulation paths along the front of the building to further maximize these views. Clinic staff was organized into “neighborhoods” based on the mode of care but are all interconnected through private hallways that convene at the shared-use break room.
Each exam room was designed with two separate doors for staff and patients. This approach to clinic design supports a heightened patient experience and provides a convenient model of care, as it supports self-rooming, allowing patients more control over their experience. In addition, the attached full-service imaging suite supports all specialty services, reinforcing the idea of a holistic approach to health treatment.
Corgan worked closely with city standards to transform an underperforming retail typology into a thriving healthcare typology and is a catalyst to continued community growth.